Terms of Service: Moss Botanical (ABN 29 967 956 349) owns and operates the Moss Botanical business and the website mossbotanical.com. As a visitor or a customer on our website you agree to all terms, conditions and disclaimers by accessing, browsing or using this website. Terms and conditions may be amended from time to time and will be effective immediately. This online merchant is located in Morningside 4170 QLD, Australia.

PRICING AND PAYMENT

The price is clearly displayed on the shop pages, the price may change from time to time without prior notice but will be clear prior to any purchase. The price displayed is inclusive of delivery. We accept online payment by Visa, Mastercard, Paypal & ApplePay. 

DISPATCH AND DELIVERIES

Delivery to specified address is included in the price of the flowers ordered. Orders placed will arrive on their date between 12pm and 6pm. Our drivers will attempt to deliver the flowers to the intended recipient. If they are unavailable, we will leave the flowers at, or near, the door of the address provided. If it appears unsafe to leave the flowers there we will contact the sender and or recipient to re-arrange delivery. In the instance a redelivery needs to occur there will be an additional charge of $15 per re-delivery. Either the sender or the recipient will be required to pay this amount to Moss Botanical before the redelivery will occur. Please help us by ensuring someone will be available to collect the flowers or it is a safe delivery address. We want the beautiful flowers you have bought to be delivered as intended. For business, school, hospital addresses, we will attempt to deliver to the specified details provided. It is however common that the flowers will be delivered to the front desk or reception and directed to the recipient from there. We are happy to deliver but cannot take responsibility if they do not collect or are not delivered from there. We currently deliver to suburbs within a 15km radius of Morningside. This is subject to change and will be updated on our website as the changes occur.

PRE-ORDERS

We offer our customers the ability to order our florals in advance, to be delivered on the day of your choosing.

DAYS OF OPERATION

We deliver Monday to Friday between 12pm and 6pm, with the exception of public holidays or over the Christmas, New Year and Easter period. Flowers ordered on or for delivery on weekends, public holidays or over the Christmas, New Year and Easter Holiday periods will be sent to the recipient on the next available day.

CUSTOMER OBLIGATIONS

Contact Details

Customers must supply a valid phone number and contact email. We accept no liability arising out of failure to contact a customer, where the contact details were not supplied, were invalid or incorrect.

DELIVERY ADDRESS

It is the obligation of the customer to ensure the recipient’s delivery address is correct. Failure to provide the correct delivery details may result in incorrectly delivered goods, undelivered goods and additional redirect or redelivery fees. Our standard price for re-delivery is $15, the address for redelivery needs to be within our delivery range. We accept no liability should the goods be incorrectly delivered and our delivery driver acted reasonably when delivering the flowers. Once delivered in accordance with your instructions, the product becomes the responsibility of the customer.

RECIPIENT DETAILS AND PERSONALISED MESSAGES

The customer must ensure recipient details, such as their name and address are correct and also spelt correctly. We do not accept responsibility for any incorrect information, when such information results from a reliance on information provided by the customer. The customer must also ensure that the recipient will be home or that they are comfortable with Moss Botanical to deliver as close to the front door as possible. Please help us and be specific in the special delivery instructions section of the website. In regards to the personalised message, the customer must ensure it is written to their satisfaction, we do not accept responsibility for incorrect spelling or grammar.

ALTERATIONS AND AMENDMENTS TO ORDER

For same day deliveries, it is difficult for us to provide any alterations or amendments (including cancellations) for orders that have already been prepared and/or in transit. The customer must ensure that the details of the order are correct prior to finalising the order. If we are requested to redeliver due to an incorrect address, we will aim to assist. We may charge an additional $15 for the redelivery of flowers or to deliver to a different address from that originally advised. We can be contacted on mossbotanicalco@gmail.com. For orders made in advance (pre-order) we are able to amend the order if details are provided up to 24 hours before the day of delivery. Amendments acceptable to Moss Botanical are changes to the personalised message and delivery address. This however assumes that both are in accordance with our terms and conditions. Moss Botanical reserves the right to refuse alterations and amendments.

CANCELLATION OF ORDER

Given the nature of the business we operate, Moss Botanical cannot cancel orders that are already prepared and/or are with a courier for delivery. Cancellation requests received at a minimum of 48 hours prior to the scheduled date of delivery within Australia, will incur an administration fee of $15.00. If the cancellation is authorised the difference will be refunded, within 3 – 5 working days, or at the discretion of Moss Botanical’s bank / financial institution.

COMPLAINT AND RETURNS POLICY

Dissatisfaction can be communicated with us at any point in time. Please be advised however that we do request photos of the original product(s) to assist in understanding the complaint. We will do our best to address the issue and improve our service in the future. When providing your credit or debit card details you are agreeing that you are authorised to use that card and it must have sufficient available funds to cover your charges.

TRADEMARKS, COPYRIGHTS AND RESTRICTIONS

All material on our website is owned, operated, licensed or controlled by Moss Botanical, this includes images, illustrations, audio clips, and video clips and is protected by our intellectual property rights. Material on our website is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Moss Botanical.